My work
The work I find most interesting happens before the solution exists. These projects are from financial services, the public sector and fintech; different problems, different constraints, the same starting point.
These are some of the projects I have worked on. Each one is a different problem, a different organisation, a different set of constraints. The common thread is the work that happens before the solution: understanding what's actually wrong, and making sure the right thing gets built.
The wrong thing didn't get built
Discovery work that changed the direction of a digital advice proposition before anything was built.
Focus / aberdeen
Designed for the 95%
A pension app brief that started in the wrong place, and the research that proved it.
Royal London Group
ScotPayments
UX lead on a public sector payments service, from Beta through to live payments.
Scottish Government / Scott Logic
Accessibility as standard
A WCAG audit that became a practice-wide framework, adopted by NFU Mutual and Santander.
Focus / Skipton
Making complex advice legible
Turning a portfolio optimisation engine into a client-facing journey. Winner of the EATT Battle of the Tech prize 2024.
Focus
